Complaints handling process

Learn about the best practice complaint handling guide solving your problems

CUSTOMER COMPLAINTS PROCESSING

We care about your consumers complete satisfaction on your products and services delivered because we, at mdaglobalrealestate.com platform, understand that Customers are important because they drive revenues. Without them, businesses can neither survive nor thrive. Therefore, we independently provide free follow-up and support services to your customers or consumers, assuring that they are fully satisfied from the products delivered or services rendered. Experience has shown that this business ethic strengthen the competitiveness of your business and increase yours incomes.

MDAICRreal's Global Real Estate Platform is always ready and committed to handle any consumer's complaint from anywhere in the world to full satisfaction of all interested parties, hereinafter referred to as the customer and any mdaglobalrealestate.com's accredited business (manufacturer, seller, distributor or service provider).

Which products and services can I complain about?

We currently accept complaints about all the products, which are sold and services rendered by our accredited businesses on our Global Real Estate Platform, mdaglobalrealestate.com, including the followings:

    • Property (residential, commercial and industrial)
    • Building Materials & Equipment
    • Decoration Items
    • Furniture
    • Appliance
    • Repair services
    • Maintenence services
    • Refurbishment, reconstruction, and upgrading services
    • Credit reports and other personal consumer reports
    • Debt collection
    • Debt and credit management
    • Money transfers, virtual currency, and money services
    • Mortgages
    • Payday loans
    • Personal loans like installment, advance, and title loans

If you don't see the product or service you want to complain about listed, you can contact us and discuss about the subject matter for a better solution, even if it consists of sn immoral and unethical behaviour of the supplier or the service provider. It includes ways to submit complaints about phone, internet, and cable companies as well as companies that sell other products and services and more.

If you think you've been a victim of scam, there are a few important steps you should take right away.

What steps can I take before submitting a complaint?

Have you tried reaching out to the company or the contractor first? Our accredited Companies can usually answer questions unique to your situation and more specific to the products and services they offer, assuring that you are completely satisfied.

Or, you can search for answers to consumers' most frequently asked financial questions.

What's most important for me to include in a complaint?

You generally can't submit a second complaint about the same problem because each submitted complaint has its own file number, which is sent to you in the automatic anwswer or acknowledgment of receipt of your compaint. So include this information to help the company or the contractor respond to your complaint.

Key facts in your own words

    • Be clear and concise about the problem you're having
    • Include only the most important dates, amounts, and communications you've had with the company

Documents

Attach documents that support the facts like offer, quotation and communications with the company. Limit: 50 pages If you're submitting for someone else, note that companies generally require signed, written authorization provided directly by their customer before responding to someone other than their customer. If you have written authorization, consider attaching it.

Company you're complaining about

Select a company from the list in the form. We will forward your complaint directly to this company and ask for a response.
If you don't see the company, provide complete contact information for the company. If we can't send the complaint to that company, we'll let you know what you can do next.

Your contact information

    • You will need to provide your name, email, and phone number to create your secure account.
    • You will need to provide your address. Without this, the company won't be able to respond to your complaint.
    • If you are submitting for someone else, you must disclose your relationship to the consumer and that you are submitting a complaint on their behalf.

What happens after I submit a complaint?

Your complaint goes through several steps that help you get a response and help us identify problems in the marketplace.

1. Complaint submitted

You submit a complaint, or another government agency forwards your complaint to us. You will receive email updates and can check the status of your complaint.

2. Route

We'll send your complaint directly to the company so it can review the issues in your complaint. If we find that another government agency would be better able to assist, we will send your complaint to them and let you know.

3. Company response

The company will communicate with you as needed and respond to the issues in your complaint. Companies generally respond in 15 days. In some cases, the company will let you know their response is in progress and provide a final response in 60 days.

4. Complaint published

We publish information about your complaint (without information that directly identifies you) in our public Consumer Complaint Database. With your consent we also publish your description of what happened, after taking steps to remove personal information. Learn more about how we share complaint data.

5. Consumer review

We will let you know when the company responds. You'll be able to review the company's response and will have 60 days to provide feedback about the company's response.

What should I do if I think I've been a victim of a scam?

If you suspect a scam, there are a few important steps you should take right away.

    • Contact your local police or sheriff's office to report the scam.
    • Contact your state attorney general. Visit the National Association of Attorneys General website for the contact information of each state attorney general.
    • If the victim is an older person or a person with a disability, contact your local adult protective services agency. You can find your state or local agency that receives and investigates reports of suspected elder financial exploitation by using the online Eldercare Locator.
    • If you or someone you care about is the victim of a fraud, scam or financial exploitation, you can report the fraud or scam to the Trade Inspection Bureau or the Federal Trade Commission.
    • Because all scams are different, you might have to reach out to a number of other local, state, and federal agencies depending on your situation.

Ready to file a complaint?

Start a new complaint. Filing online on mdaglobalrealestate.com usually takes 5-10 minutes. Please, in order not to waste time, prepare the complain clearly, including everything that is related to your complain. because you generally can't file or submit a second complaint on the same problem.

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